Tag Archive for '退款'

HostMonster申请退款流程说明(中英文详细说明)

申请退款也可以参考我以前的博文 Hostmonster如何申请退款

这篇文章主要是说下HostMonster主机整个退款流程

livechat联系客服对话如下

Supporter: [8:30:29 PM] Welcome to our real-time support chat. How can I help you today? Sorry for any delay as I am currently help multiple customers. ( 问你需要什么帮助)

costumer: [8:30:29 PM] I want request an refund (我想申请退款)

Supporter: [8:30:37 PM] what is the domain? (主域名是什么?)

costumer: [8:30:48 PM] domain.com (回复你的主域名)

Supporter: [8:31:21 PM] please verify the last four of the password and 7 digit paypal invoice number used on the account (问你密码最后四位和Paypal 财务号)

costumer: [8:32:18 PM] last four of the password is xxxx , Paypal invoice number is xxxxxxx (xxxx替换为密码的最后四位,xxxxxxx替换为你的paypal财务号<7位数字>)

找paypal invoice number的步骤是

登陆cpanel控制面板

点profile下面的billing

然后点 billing history

最近的主机购买帐户就是了.  recent hosting purchase invoice number

Supporter: [8:43:20 PM] and what is your name? (问你用户名的)

costumer: [8:44:41 PM]San Zhang (回复你的用户名)

Supporter: [8:50:46 PM] Hosting accounts can not be canceled until you confirm you have off-site backups- NOT on our server. When a cancellation is processed, we IMMEDIATELY delete ALL of the content from the account. This includes ALL your emails, your files, and your databases. Once they have been deleted, there is NO possibility of restoration. Have you backed up all of your content off-site?

(主要问你是否备份了所有数据的, 因为删除后文件就没有. 这点不错哦,提醒你)

costumer: [8:51:12 PM] I’ve backed up all the files (已经备份了)

Supporter: [8:54:36 PM] Just to confirm, you have NO emails, files, or databases you need to or wish to back up, and I can proceed with canceling the account and deleting all data. Is this correct?

[8:55:55 PM] I can issue a refund of $91.40 (说可以退款你多少钱)

[8:56:15 PM] this will appear back to your paypal account in 24 hours (退款24小时内到你的paypal账号)

[8:56:33 PM] Do you want me to set your domain to DO NOT RENEW so it doesn’t renew in the future? (是需要我帮你关闭域名自动续费?)

costumer: [8:56:44 PM] yes (是,帮我关闭)

Supporter: [8:56:53 PM] One moment(稍后)

Supporter: [8:58:29 PM] The account was canceled and a confirmation receipt will be sent to your email when it finalizes.

[8:58:51 PM] is there anything else I can help you with? (还有其他问题嘛?)

costumer: [8:59:08 PM] no, thank you (没了,谢谢)

ps, hostmonster退款服务还是很好的,一天就到账

Hostmonster如何申请退款

Hostmonster空间,一个月内可以全额退款,随时都可以退款。如果需要退款,你联系Hostmonster客服(用live chat或者ticket,建议直接提交ticket,不要发邮件),按客服的要求操作就OK了,设置费一般是不退的。有时用户担心,退款时他们是否扣钱呀,这个你不用担心,退款的时候他们不会另外扣钱的。申请退款只要联系客服,一般在7天内就可退款,最长不超过7天。

Hostmonster的的信誉绝对是没有话说,如果你看空间被停了,你可以这样操作:首先联系他们的在线客户服务咨询怎么回事情,他们会告诉你怎么操作或者给你发邮件的;按照他们的要求操作 ,如果你还想继续使用他们的空间,你可以好好把自己的站的问题和他们解释,如果你能说服他们你就可以使用了;如果他们认定你的站已经不能在他们的空间使用的话,那只有申请退款了。

在申请退款是,用户需要提供一些资料给Hostmonster,如果你是信用卡付款,那么你需要提供,信用卡付款所需要的末4位卡号,paypal付款需要核对密码,如果是代购的Hostmonster空间,paypal付款的,提供给他密码就可以申请退款了,如果你是通过代购人员购买的HostMonster空间,退款之后联系代购人员退钱给你,如果你是自己购买的主机,退款后它们会发邮件通知你。